The Medallion Qualifying Miles (MQM) sweep has happened for Delta, a bit quicker then last year. I concluded 2010 with about 19k MQM rollover. With the additional work trips this year to launch our new application, a bit more then last year! I am not complaining! I have mixed thoughts on the Roll over program in general – I can understand the marketing behind it, after you hit the tier, why keep flying an airline, but it aims to continue to build business after thresholds have been met.

After being a 1K with United for a few years, I am still learning Delta benefits, UA maintained a 1K website, 1K email address, and a 1K phone line where the person stayed on the line until full resolution. It’s the small things I remember, though even UA pushed Global Services a bit more before I departed Chicago.

Last year was an incredible year of flying – with less then 4 flight cancellations for the year, and most flights on time, if not early. Congrats to Delta on being the number one mainline carrier (just behind AirTran) for on time performance in December. Article - http://www.bizjournals.com/triangle/news/2012/01/05/slideshow-airlines-with-the-best.html

On 31 December 2011 – Compared to 130 flights a year while in Chicago, happy for the long hauls! 

Delta MQM status year end 2011 - No complaints in 2011!

January, reset down to zero, within a day or two, just shy of 10k MQM to make Platinum for 2013! 

Rollover hit, 10K short for Platinum for 2013 already!

Greetings again from JFK airport in New York City! Safely back from London, with a day that I have found to be one of the best travel experiences. I’d like to think that it all was by chance but I do believe in Pay It Forward . The past 24 hours have been a day where things aligned in a way that have made me feel even more appreciative for the life I have been able to live.

Departing my London Family at the Indigo Paddington  for the Heathrow Express out of Paddington. I left slightly later then I anticipated which I was confident, knowing LHR, this would result in additional frustration towards myself for being 15 minutes behind.

The Heathrow Express departed at 08:25, which is remains still the best way to get to London Heathrow. The manager covering rotations today was assisting in ticket scanning. After a short introduction, we spent the remainder of the trip talking about trains, London etc. Philip escorted me from the train to the connector, and waited till I was on my way. I have his card to keep in touch.

Arriving in London, I had done the e-boarding pass but was afraid that it was not going to be recognized. After a failed attempt to reprint my boarding pass, I was down to an hour before departure. I was delighted to hear that they do accept the mobile and no challenges with it. Quickly went through the premium security lane, and was at the gate just as they began boarding. My connecting flight to ATL from JFK was already delayed from an update, unfortunately the non stops to ATL were both oversold in both classes in the cabin.

Simone and Florette on DL004 were friendly and efficient. They seemed to genuinely care about people and also provided for some great laughs. I slept most of the flight, still was not acquaninted with the shorter flight time to JFK. After 4 of sleep, enjoyed the lunch just before our early arrival into JFK. I shared Damn You Auto Correct with Florette who was laughing at many of them, and Simone made me laugh as she passed through the cabin looking for a person who ordered water, but could not remember who.

Delta Airlines Keep Climbing

Arriving into JFK, I expected similar to ATL, customs, security a few times…. lather rinse repeat. To my surprise, Delta implemented a greeter program for Diamond Medallion members arriving internationally. I am not sure if it is just Business Elite, but I would hope that it is across all aspects. I was met by Jacqueline before customs, just as I departed the jetway. She had a sign with my name on it, and a Delta Logo. Now that I think about it, I wish I had kept it for my office. She took me and one other passenger over to Customs, used GOES (which is excellent), and then directed me to my connecting flight. While we walked, she interacted, explained our flight was delayed to ATL, and she was very apologetic. She knew if we had luggage or not, connecting flight info, arrival, departure. Not sure how to navigate through JFK, this was a very welcomed surprise. Unfortunately she did not have a card on her, but I must commend Delta on a job well done. How about we bring this to the airport where you are the Home Town Airline?

TSA – same old, same old— Amusing was the 35 year old in A&F shorts having to do the full body scanner. His selection of sizes should have been reconsidered, as he had to stand bow legged to keep the shorts from falling down below his hips.

Sky Club at JFK at Terminal 3 by gate 2 is much better then the other one I was at when I flew out on Tuesday. The colors are bright and it feels like I am in a Delta commercial/ad campaign. The windows looking out over the active departing runway, a 767 (N171DN) parked just outside. Watching the 744 depart, to either Tel Aviv for Tokyo was an added bonus. Craig who was working the Sky Club exemplified what interaction should be. Welcoming and genuinely humble, available to ask random questions about the flights from JFK. He apologized for my flight delay and any inconvenience it may have caused and appreciated my loyalty as a Diamond Medallion. Best part is… he, like many others today, cared.

Today’s plane was N844MH, the 767-400 painted in the Sky Team color scheme.

My time in London for the past few days is coming to a close. I must admit, that I am quite fond of hotels and locations that offer free wifi. I am sitting in the Indigo’s restaurant and catching up on email, facebook, yelp, flight memory, booking flights, all on the iPad with the Logitech keyboard.

The trip was uneventful but productive. I feel a much stronger sense of alignment with the objectives and even greater support in our initiatives going forward.

The weather in London was fantastic today, in the 70′s and sunny. I left the Indigo Paddington and ventured all over the city, to many tourist traps I had not seen in 4 years. Big Ben, Westminster Abby, The Eye, Hyde Park, Kensington Gardens and Oxford St.

I love walking around the parks in London, you find one person reading in a suit, another couple asleep against each other, sports, and people enjoying the sun. One might say it is because the horrible weather they are accustomed to in London, and it’s almost a reason to celebrate. I believe that with many foreign countries, they work hard but enjoy the quiet moment. I saw this in Glasgow, Paris and London. One person was in a suit, changed down to soccer shorts, enjoyed sitting in the sun for 30 minutes, put the layers back on and returned to the office, I presume.

My flight is at 10am tomorrow out of LHR to JFK and then down to ATL. I will catch up on some sleep and look for reasons of comedy. Hopefully the extra pre planning I put into this trip will prove successful on the last legs of my journey.

Greetings from JFK, Sky Club by Gate 12. Upon arrival I realized something about JFK, it has not changed since I flew through here on the way to Munich in 1996. I flew on a 767 and L1011 that trip, 767-400 tonight.

Wanting to sleep tonight on the flight over, slightly shorter from JFK. I am typing and listening to the “Dueling Banjos”, two people traveling together to Brazil, both on their cellulars, both growing louder over the other. Focus Douglas, Focus!

Focus back, I crashed around 04:30 and was up at 07:00. I accomplished everything I had on my list today and made it out to the airport 30 minutes late. Luckily a car pool, combined with Henry (and his aggressive driver) we made it at the time I had hoped, 16:40. My flight departed ATL at 17:45.

Delta Flight 122, ATL-JFK (MD-88) had meal service. I have to ponder where Delta is getting their food selections. The increased amount of sandwiches continues to bewilder me. On a flight to LA I had an option of a hamburger. Surprisingly it was not bad. Today’s option was a cold pasta with chicken on it, or a roast beef sandwich. Row 4 had the option of roast beef OR roast beef. After a long and serious debate, I selected…. ROAST BEEF. The sandwich was ice cold, covered in onions and bell peppers, found it to be disgusting. TIP: Scrape off the top, fold the bottom over, and it’s a mini sandwich without the two giant pieces of bread. Can someone help me understand, why does Delta serve Twix this time of year? It is pointless, they are melted every time. Maybe season is better? How I miss the Garden Salsa Sunchips. Minus the screaming child the entire flight directly behind my seat, somewhat quiet.

I had high hopes for JFK, knowing they have some serious renovations going on from the old TWA days. Luckily, arriving in Terminal 3, departing here, nothing has been done here. Exit the plane, look up for your connecting flight info, don’t worry, it’s across the gate area, makes complete sense? It was nostalgic to see the old airplane chairs with the blue leather and Delta logo. I believe I sat in the same one in 1996, thanks for bringing back the memories of a great trip! The Sky Club has been renovated for the most part, I can see N832MH (767-400) awaiting to depart. (The Dueling Banjos are packing up and leaving!)

In saying ADIOS to my friends now, I look around, what an empty terminal, maybe this is the OLD terminal and I am missing out on a beautiful, new one hiding. SkyClub – When I entered, the person in front of me was complaining about passport control… I heard my favorite statement that I hear often -

I wish more people could be like you….

I am pretty mellow when I travel, go with the flow, and not much is within my control. (Looking out window and an old 757 with TW in the tail number is passing by, Nostalgic indeed). I headed to the restroom, only to notice the signs were reversed, luckily the woman’s restroom looks NOTHING like the men’s. Both are somewhat shabby, but men’s toilet did not flush, reminded me of Karen and the trough in China. Awakening my senses with an aroma this time around.

After the small mishap, I ordered a Bailey’s in coffee. A woman comes out and asks “why do you get drunk” . This left me baffled, I thought “Who are you? Are you the ATC? “, then I realized she was a Delta employee with a different opinion on drinking. I ordered a decaf coffee and a Bailey’s, far from pounding back shots, or double fisting a few beers.

Thanks Brie for teaching me southern terminology, which is applicable in NYC. Strangely, I felt compelled to answer her, that I was not drinking to get drunk, she then asked if I was doing shots. I thought, can she be serious? She was, I took my Bailey’s and Decaf, with my head held high and walked away.

“Now I lay me down to sleep, I pray I have a flat bed to sleep”

Atlanta to Shanghai on Delta, 777-200LR, my seat did not recline. Not to worry, not reclining or having a lie flat on a 15.5 hour flight, electrical outlet on the 14 hour flight on the 744 Shanghai to Detroit, lost bag for 24 hours, has a value to Delta of 19,000 miles. Though you should not equate that to “Pay with Miles” according to Delta — It’s worth $190.00 on a several thousand dollar ticket. The offer is to “make amends” for the many failures I experienced. While I roll with the hiccups, I have to ponder, where is the disconnect. No lie flat, no electricity, lost bag…I look at the ad, this is what lie flat should have looked like on the plane -

Anywho, is what it is - Time to order another Bailey’s and get dirty looks for doing it, I will do it with pride and a smile on my face. Departing in 1 hour at 23:00 – glad to get some humor out of my system before my slumber. Here is tonight’s plane to London.

I just googled JFK Delta – Congrats, they are building a new terminal, I better enjoy the moment.

It has been sometime since I have written in my blog, I believe almost a good three months. Recently I’ve been pondering things provoked by a friend, but thought I would share a story where I made a difference in someone’s life.

Yesterday I returned back from Shanghai, with my final destination being Columbus GA. Long story on why Columbus, it was over $3k cheaper and offered the routing I wanted through Atlanta (ATL).

I had a sinking feeling that my one checked luggage would not arrive due to the delayed arrival into ATL (yes, I connected in ATL), and short connection. For those that have not been to Columbus GA airport, it has two airlines, American Eagle and Delta. The primary travel out is military.

After the realization that my bag was in transit, I searched for a Delta employee. The only employee told me to wait for an employee at the counter. I noticed a young, 20 year old Army Ranger in training pleading with the TSA person checking luggage. He was trying to make the flight that the lone employee was boarding, but no one was at the counter to help. The TSA looked for the Delta person but came back and said that the person was busy loading the plane (one he was hoping to be on, and still 25 minutes before departure) and that he was screwed. He began to lecture him on why did he show up 35 minutes before and he should have at least 90 minutes. He had no checked luggage, a laptop bag and a military backpack. Again, visit Columbus GA and you will understand why a person can arrive before departure, it’s the kind of airport where TSA opens up the gate area for a specific flight. It was the last flight out for the day, around 5pm.

Randy arrived up in Columbus to fly me back to Dekalb Peachtree Airport (PDK). After some conversation, we offered to fly him back with us to North Atlanta and drive him down to the airport to make a 10pm flight to Houston. We made it back to PDK in fairly good time and learned that he was flying home for the holiday weekend to do the final touches on planning his wedding with his fiance. His name is Manny, twenty years old, from Texas and engaged.

From PDK we zipped down to ATL, stopped and bought him a bite at Quizno’s and delivered him to Delta. With my younger brother serving for years in the military, helping out a person serving our country is the least we could do, a flight, a car ride and a meal.

Had anyone at Columbus airport, whether it be TSA or a Delta person shown compassion for this person, a lot of headache would have been avoided for this guy. Delta charged him a fee to drop the first flight and only pick up the Houston portion. On my flight to CSG, the flight attendant asked everyone to give a clap to each service member that deplaned before the rest of the passengers. The inverse, a kid trying to get home to see his family, attend a bon fire in his honor and plan his wedding over a short 4 days home. We thanked him for his service to our country and wished him luck.

I was a bit disheartened how everyone brushed him off, but I look back, a person who all I know as Manny, made it home to Houston.  I looked back on my 24 hours awake yesterday, the exhaustion bouncing around Atlanta, but it really is about going above and beyond each day.

My goal in life – “Each day when I awake I know I have one more day to make a difference in someone’s life.”
James Mann (born 1946);

Today I succeeded!

Greetings from Los Angeles California!

I am very excited to be writing this quick update from my home state of California, the LA area. I arrived this morning on Uncle D(elta), which was an A330 from ATL to LAX. The person next to me was Don Lemon from CNN News, visiting LA for interviews for an upcoming story.

I arrived at the hotel, which sits on Avenue of the Stars in Century City, only 30 minutes from LAX, to be greeted by a beautiful lobby. This hotel changed to an InterContinental Hotel a few years ago, but this visit, was a refreshing look at where it the hotel is now.

Social Networking and a Hotel… In my travels last year to 10 countries and countless nights in hotels, some check ins get a response, but the InterContinental took it to the next level. My room is a beautiful Junior Suite that is on the corner of the hotel and floors above the street. Besides the amazing room, with parlor, bedroom, and two balconies, the views were spectacular.

Only being a few floors up, I could see the Hollywood Sign, Downtown, Beverly Hills and Santa Monica. I have had mixed feelings on returning back to Los Angeles, after leaving in 2004, but seeing the beauty of the area, reminds me why I call Southern California Home.

I returned to my room tonight after an amazing dinner to find a card from the hotel. They recognized my tweets and oddly my love for “Coffee with Baileys”. How could a hotel know that I had that on the plane today from ATL and that is my travel drink of choice? Now, is the Coffee and Baileys were to be free, I would be heading down now…. Maybe on Friday morning, before I leave at 8:30, one will be delivered to my room… (smile)

In addition to a beautiful room, amazing view, great staff, the savvy approach this hotel has taken to Social Networking gets them their own post in my blog tonight.  INTERCONLA – Twitter .  This hotel has taken an aggressive response to Social Networking and it was honestly, pretty cool. I have the doors open, listening to traffic, feeling the breeze, nice to be home.

More to come from LA.

[View with PicLens]

Here is a link to my flight memory – http://my.flightmemory.com/astriker

Here is a map of places flown -

Aboard AirFrance (A321) from CDG to Rome, with an ontime departure, landing in 1 hour and 45 minutes. The room keys timed out at 12:00, with us returning at 12:02. Papa seemed a bit bothered by the timing out of the key, then remembered that Marsha was in their room still.

The Opera Metro station was as busy as the previous days, only no “Information” help, which was needed today. The Metro pass that was fixed yesterday no longer worked today. In frustration of the long line for the one Metro employee to make sales, I was able to fit through the luggage area of the entrance into the station. After 5 sets of stairs, one elevator ride, and one escalator ride, we arrived at the Metro Line, for a quick trip to the next stop to connect to the RER B to the airport.

Our luck slightly improved when we boarded out train to the airport and realized it was an express with only 5 stops instead of the normal 11. A trip on a metro would not be complete without some type of street performer. Today was no difference, after the deaf person passing out the pens for a donation of 2,00, a family affair began their performance. This trio including a child of no more then 5 years old playing the tambourine, a portable sound system, and an accordion player. After 3 French Songs, they departed to the next car. Our entertainment about the RER B ended as quickly as it began.

CDG was as busy as always, with long queues to maneuver through the airport. We arrived at the check in of Terminal 2F, to find a SkyTeam Elite checkin line, with no one in the queue. Bags checked, boarding pass in hand, and directions to the lounge in less then 3 minutes. Way to go Air France!! Security at CDG was a bit more strict, in a different way. Shoes are allowed, but belts are not allowed, and iPads are laptops (or treated as such). After 2 failed attempts through security, I was given clearance to move forward. One interesting thing I did notice was that when my wallet was put through the machine, it was placed in between two trays to not allow the employees easy access to it as it passed through. While my inability to travel was apparent, we cleared the security queue in five minutes.

The AirFrance Business Lounge is now the Carb Lounge, full of potato chips, cookies, wine, crackers, yogurt, soda, alcohol, and Happy Snacks. The peach Schweppes was refreshing and when added to white wine, it made for a great spritzer. One hour in the lounge, off to gate F29 to board for the flight, on time push back, and enroute now.

Farewell Paris, it was an inspiring adventure in the city of lights, it feels as though Barcelona was a whim, and a long time ago. Hopefully we will be able to locate somewhere with wifi in Rome, without a high price tag.

We have changed altitudes looking for smooth air, no such luck yet!

Farewell Paris, this morning was the last morning in Paris, it was also the only day that I woke up before 10am. When traveling, days of flight, I tend to wake up around 06:00 regardless of when I began my slumber the night prior. With a departure planned for the hotel at noon, and a plane ride included in the day (Air Francei, A321), the day is unstoppable. Packed and ready to explore, we departed at 08:30, 30 minutes before our alarm was scheduled.

With the mission given by Papa to find a Cream Puff, we found a patisserie called LaDuree, located 10 minutes from the InterContinental Paris – Opera. The patisserie and restaurant offered one of the best varieties of sweets to savor. We departed with 2 chocolate eclairs, 1 cream puff, a raspberry shortcake, and two other baked goods. While the prices were higher then a street vendor, the quality and effort in the products was incredible.

The return back to the hotel involved a stop for Postcards (10 for 2,50), Starbucks Coffee, and a pursuit for Wifi. Wifi in France is pronounced Wee-Fi, and all of the Starbucks connection that provides the password for the rate of 2 for 30 minutes were not functioning. After visiting two Starbucks, the final location offered a beautiful area to savor food, coffee, with outdoor seating and a very classic Parisian feel inside. Starbucks in the US seem so small, yet in Europe, they have been more spacious and inviting. Waking up early revealed so many businesses that appeared closed throughout our visit, the late starts gave the perception that many were closed permanently.

Quick stop by the Apple Store in the pursuit of the iPad camera kit, no luck, and purchased a few souvenirs. Apple Store was busier then that of those in the US, and offered up free Wifi for the few minutes we ventured in. Off to CDG now for 15:25 departure to Rome.

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